Before submitting your temporary membership hold request, please read the following guidelines for membership suspensions. By submitting the form below you are confirming that you have read, understand, and agree that:

1. Membership holds must be submitted no less than three (3) business days before your next scheduled payment date. Membership hold requests received later may not be able to be processed until after the next scheduled monthly payment. All membership payments are non-refundable.
2. Membership hold requests are limited to one (1) time per calendar year for 30-days (injuries excluded). Upon termination of the hold period your membership will automatically reactivate and regular membership payments will resume. Please note that your payment date may be altered depending on the length of your hold and how many days are in the month.
3. Membership hold requests in excess of 30 days due to injury may require submission of medical documentation.
4. The renewal date/termination date of your membership will be extended for the time your membership is placed on hold.

If you have any questions about billing please call 800-806-6049. If you wish to submit a hold request please use the form below. If you have already submitted your request online you may call 800-806-6049 to check on the status of your request.